Terms and Conditions
DEFINITIONS
In these Terms and Conditions:
"Regular Customer" means a Dust in Time customer who has booked a minimum of two hours cleaning per fortnight.
"One-Off Customer" means a Dust in Time customer who books cleaning as and when required.
"Booking" means the use of one of our services on one particular occasion.
APPLICATIONS
All Bookings for Dust in Time’s services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.
PRICING & PAYMENT TERMS
Price Changes/VAT
All prices are subject to change and inclusive of VAT. Existing customers will be given a minimum of 30 days notice of any re-pricing.
Payment method
Regular Clean customers may pay by standing order, cheque or cash and One-Off Clean customers may only pay by cash.
Payment timing
Payment must be made to Dust in Time on completion of the service.
SETTLEMENT TERMS
Other than with the prior written agreement of Dust in Time (NE) Ltd., all payments are due upon receipt of order.
A daily interest rate of the current base rate + 8%, plus compensation will be imposed on invoices still outstanding after 14 days with a minimum charge of £1.00.
Dust in Time (NE) Ltd. reserves the right to charge for copy invoices or credit notes at the rate of £1.00 per copy where the original has been lost or misplaced by the Customer.
If legal action is taken to recover monies due to Dust in Time (NE) Ltd., then Dust in Time (NE) Ltd. reserves the right to charge the Customer an administration charge plus the cost of such legal action. Administration charges are currently 20% of total debt, or £50 (whichever is the greater) for debts up to and not exceeding £500, and 10% for debts exceeding £500.
If Dust in Time (NE) Ltd. use a third party debt recovery company to recover any outstanding invoices the costs associated with the collection of the debt will be payable by the customer.
CANCELLATION /NON DELIVERY OF SERVICES
Cancellation/Non Attendance
Regular Clean Cancellation - Our Regular Cleaning prices are set lower than One Off Cleaning prices on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full Dust in Time One Off Cleaning rate. After 4 cleans have taken place, cancellations of further cleans will be charged at one hour of the agreed rate where less than 24 hours notice is given.
One-Off Clean Cancellation - For cancellations within 24hours, one hour of agreed rate will be charged. For cancellations between 24 hours and 48 hours notice, no fee will be charged. If Dust in Time is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, Dust in Time will charge one hour of the agreed rate.
Dust in Time Cancellation/Non Attendance
Dust in Time will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Dust in Time will use its best endeavours to arrange an alternative time suitable to both parties for the performance of its services. Where Dust in Time fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Dust in Time be liable for any other losses including loss of profit or consequential loss.
Consumer Protection (Distance Selling) Regulations 2000
Dust in Time does not hold our customers to fixed-term contracts.
WORKING CONDITIONS
Health & Safety
In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the Booking. If the clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the original Booking.
Equal Opportunities
Dust in Time (N.E.) Ltd is an Equal Opportunities Employer. We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.
USE OF CUSTOMERS PERSONAL EQUIPMENT
Our staff are strictly instructed not to use any of your personal equipment while in your home.
LIABILITY
Key holding – Dust in Time undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Dust in Time, we will make appropriate arrangements as soon as reasonably possible. Dust in Time shall not be liable for any loss or damage as a result of a delay caused by you.
Liability for death or personal injury - Nothing in this contract shall limit or exclude Dust in Time liability for death or personal injury caused by negligence.
COMPLAINTS
In the event of you being dissatisfied with the service you have received from Dust in Time, you should contact Dust in Time within 5 days. Dust in Time will endeavor to ensure that all your concerns and complaints are resolved quickly and amicably with our Management team.
COMPENSATION
Cleaning
Damage to/ Loss of Property. In the event of damage or loss as a result of negligence, the liability of Dust in Time shall be limited (at Dust in Times’ discretion) to repair or the replacement cost of the item, taking into account its age and condition. Dust in Time shall not in any event be liable for any loss of profit or consequential loss.
Claiming Compensation
Any claim for compensation must be notified to the Management as soon as possible and in any event within 5 days of the damage occurring.
USE OF CUSTOMER INFORMATION
The information you give will be held and used by Dust in Time to perform the business for which we are registered. This may include sending you details of Dust in Time offers and services that may be of interest to you.